Support Center

Am I eligible to receive the unlock code for my device?

Last Updated: Jun 05, 2012 10:23AM EDT
To receive an unlock code:

▪  Your service must be active
▪  The service start date must be greater than six (6) months or 180 days
▪  If your service is not active, you must pay your bill or top-up to become active again. You must have an active service for a minimum of 6 months or 180 days in total.
▪  You are eligible to receive one unlock code per active line every 180 days (e.g. if you have 2 active lines for the past 180 days, you may receive 2 unlock codes)
▪  You must pay the unlock code fee ($10)
▪  A pay after customer will be automatically charged the $10.00 Unlock Code Fee in their next invoice.
▪  Pay before customers must have sufficient balance in their account ($10.00) to process this request. 

Contact Us

  • Dial 611 from your WIND phone

    1-877-946-3184
    (1-877-WIND-184)

    Hours of operation:
    8am – 10pm ET (7days a week)

http://assets2.desk.com/r1046ffeaa2233e531563a32d7edef6677d8a78b5/javascripts/
false
WIND_Cares
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/portal/articles/autocomplete