WIND Mobile | Portal

Support Center

Browse by Topic

Choose Your Voice or Mobile Internet Plan 8 Articles View All How do WIND's plans work? What's the difference between Pay Y... Do you bill by the minute or by the seco... Do you have group or family plans? I don't live in Canada, but I would...	Choose Your Phone or Mobile Internet Device 8 Articles View All Where can I find my phone manual? I already have a phone - can I bring it ... Why do I buy my phone outright when I jo... How do I activate my WIND phone/device? How do I buy a phone with WINDtab?
Moving to WIND from another Carrier 2 Articles View All Can I keep my current number if I move t... What factors will prevent me from portin...	Top-ups: For Pay Your Way and Pay Before 7 Articles View All How do I add credit to pay for my Pay Yo... How do I pay for my prepaid plan using a... What happens if my Pay Before balance hi... Can I get a refund on my prepaid balance... When is my payment due?
Your WIND Bill 10 Articles View All Can I set up pre-authorized credit card ... How do I pay my WIND Bill? I'm a Pa... What should I expect from my first Pay A... Can I request a paper copy of my bill se... Can I check the current status of my bil...	WINDtab 4 Articles View All Who is eligible for WINDtab? How do I set up and pay off my WINDtab? How do I check my WINDtab/+ balance? Where can I find a copy of the WINDtab t...
Pay Your Way Prepaid Service 4 Articles View All How do I know if my account is getting l... If my phone runs out of minutes, can I s... Will my Pay Your Way phone work outside ... How does Service Life work?	Buying a Phone and Services 7 Articles View All What methods of payment does WIND accept... Where can I shop for WIND Mobile phones ... I don't have a credit card. Can I s... I don't live in Canada, but I would... I do not live within WIND network covera...
Online Shopping 2 Articles View All What can I buy online at WIND? How do I reload a previously saved shopp...	Shipping 6 Articles View All What are my shipping options if I shop o... Can I place an order anywhere in Canada? How can I send my online order as a gift... What will my shipment from Canada Post a... I received my order and it was damaged, ...
Cancellations and Returns 4 Articles View All What's your return/exchange policy? What if I want to cancel an order I made... Where should I go to return my WIND devi... What is the return policy for Lightly Lo...	The WIND Network and AWAY Coverage 11 Articles View All Where does WIND have coverage? What? Can I use my phone number ANYWHERE... Does the Ottawa WIND Zone include Hull a... Is WIND available in Quebec? How do I know when I'm AWAY?
International Long Distance Rates for Calling & Texts 5 Articles View All What International Calling Options are a... What are your rates for International Ca... What are your rates for International Te... What conditions apply to WIND's Int... What conditions apply to WIND's Int...	Roaming Outside of Canada 7 Articles View All Where can I take my WIND phone with Inte... How much does it cost to use my WIND pho... What countries are included in Roam Zone... What countries are included in Roam Zone... What countries are included in Roam Zone...
Managing Your Account Online 7 Articles View All What is My Account? How do I access My Account? I forgot my My Account PIN! I forgot my email address and/or passwor... How can I change my email address and pa...	Using 123# to Manage Services 2 Articles View All What can I do with 123#? How do I access *123#?
Changing Your Phone Number or Plan 5 Articles View All Can I change my plan once I have signed ... Can I change my phone number? Can I suspend my service temporarily? Can I change my plan mid-month? Can I Add or Change my Add-Ons?	Troubleshooting 14 Articles View All My phone was lost/stolen, what should I ... How do I report a network gap? My phone won't turn on. What can I ... I just dropped my phone in the toilet, w... My phone seems to be working funny, can ...
Our Website 5 Articles View All What is the WIND Community? What can I post in the WIND Community? What is your privacy policy? Is my information secure? Are you closing the WIND Community page?	Using Messaging at WIND 8 Articles View All What messaging options are available at ... How long can my text messages be? Who can I send a text message to? How come my picture message looks differ... How do I know if my picture message was ...
Call Control and Voicemail 8 Articles View All What is this Call Control thing? How do I know if I have a voicemail mess... Does picking up my voicemail count as a ... How do I access my WIND phone voicemail ... How do I set up or change my voicemail g...	Using a BlackBerry® Smartphone at WIND 12 Articles View All I am a prepaid customer. Can I have a Bl... I think the BlackBerry® smartphone looks... Whoa, I’m getting an error message when ... How do I connect to a Wi-Fi™ network? Why can’t I receive emails on my BlackBe...
Using the Internet on WIND Phones 11 Articles View All Can I use the Internet on any WIND Phone... What happens if I go over the data amoun... If I have a data add-on, can I tether my... How much is 1MB? How can I tell how much... Is there a mobile portal for WIND phones...	Using the Internet on a Laptop 9 Articles View All Can I make a voice call from my WINDspee... Can I send text messages with the WIND m... Why am I getting different speeds whenev... Can WIND’s mobile internet service be us... Will my WINDspeed mobile internet device...
Special Offers 2 Articles View All What kinds of deals and promotions do yo... Where can I find the terms & conditi...	Useful Services 36 Articles View All How much do short codes cost? What short... How do I set up and manage my Facebook u... What are the Facebook Update commands? How do I set up and manage my AMBER Aler... What are the AMBER Alert commands?
International Roaming SIM Card 4 Articles View All I received a text message from WIND inst... What happens if I do not change my SIM c... Do I need to unlock my phone? I’ve received my unlock code from WIND C...

Contact Us

Dial 611 from your WIND phone

1-877-946-3184
(1-877-WIND-184)

Hours of operation:
8am – 10pm ET (7days a week)

http://assets2.desk.com/r1046ffeaa2233e531563a32d7edef6677d8a78b5/javascripts/

false

WIND_Cares

Loading

seconds ago

a minute ago

minutes ago

an hour ago

hours ago

a day ago

days ago

about

false

Invalid characters found

/customer/portal/articles/autocomplete